Customer Service Representative

Since 1982, the bank has grown through more than a dozen acquisitions. We serve more than two million consumer, small business and commercial clients.

Position summary

The role is new and comes from growth in our client base. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 10:00 to 15:00 CET. Day-to-day communication is in Slack and Google Meet.

Duties

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department

Required qualifications

• 2+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills

Nice to have

• Experience handling escalations
• Prior billing or insurance call center work
• Chat support experience

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Expected salary range: $48,000 to $63,000 per year, plus bonus eligibility.

Benefits

• Annual rate review
• Paid time off
• Flexible hours
• Monthly payments via wire transfer or Wise

Cresswell Bancorp provides equal employment opportunities to all employees and applicants.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cresswell Bancorp A.Ş..