Customer Service Representative

Regional offices in Ahmedabad and five other cities support agents and policyholders. Catastrophe teams deploy adjusters within days of a major storm. Most of the office has been here more than ten years.

POSITION SUMMARY

The previous person in this role moved to another team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our headquarters is in Ahmedabad, and about a third of the team works remotely from other countries. We engage team members in Montenegro as full-time contractors. Most of our contractors have been with us for more than two years. You need a reliable internet connection and somewhere quiet to work.

YOUR RESPONSIBILITIES

• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.

MINIMUM QUALIFICATIONS

• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Must pass a background check.
• Typing speed of at least 35 WPM.

PREFERRED

• Zendesk, Five9 or Genesys experience.
• Chat support experience.
• Prior billing or insurance call centre work.

$1,350 - $1,850 monthly

BENEFITS

• Paid in USD.
• Flexible hours.
• Monthly payments via wire transfer or Wise.
• Paid time off.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cottonvault Insurance Ltd.