Customer Service Representative

Since 2011, the platform has grown to more than 5,000 corporate customers. Accessibility testing against WCAG 2.1 AA is part of every release. Fridays are meeting-free.

The position

This is a backfill for a team member who moved to another team. The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in Germany. We have no office requirement.

What you'll be doing

• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead

Qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Nice to have

• Experience handling escalations
• Zendesk, Five9 or Genesys experience
• Prior billing or insurance call centre work

Perks and benefits

• Company pension scheme
• 30 days of annual leave
• Urban Sports Club membership

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Academy.