Customer Service Representative

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Corbel Mutual is a property and casualty insurer writing policies in 30 states through independent agents. We started in 2000 and have grown to about 560 people.

Job summary

Corbel Mutual is hiring a Customer Service Representative to work remotely from the US. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US.

Your responsibilities

• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe

Requirements

• 2+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

Bonus points

• Bilingual English and Spanish (pay differential)
• Chat support experience
• Zendesk, Five9 or Genesys experience

Perks and benefits

The base pay range for this position is $22.50 - $27.50 per hour. Actual pay depends on experience, skills and location.

• Medical, dental and vision insurance
• 401(k) with company match
• Paid sick leave
• Flexible spending account
• Health, dental and vision coverage starting on day one
• $1,000 home office setup budget

Corbel Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are unable to sponsor visas for this position.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corbel Mutual.