Customer Service Representative

Clients drop by to pay premiums, ask about a claim or just say hello. Coastview Underwriters is a family-owned agency with 34 people in a storefront on Main Street. January renewals keep everyone busy for a few weeks.

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote, but we prefer candidates within a few hours of Pacific time.

RESPONSIBILITIES

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.

WHAT WE'RE LOOKING FOR

• 3-5 years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

PLUSES

• Experience handling escalations.

PAY AND BENEFITS

Salary range: $24.00 - $26.50 per hour

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Three weeks of PTO to start.

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coastview Underwriters Inc..