Customer Service Representative

Our claims team handles property and auto claims from first notice of loss through settlement. Licensing (property and casualty, life and health) is paid for, with study time during work hours. Our Stamford team is growing and we are hiring a Customer Service Representative.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is an in-person role at our Stamford location.

Key responsibilities:

• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.

About you:

• 3+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $24.50 - $29.00 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Employee assistance program

Schedule:

• No weekends
• Day shift

Experience:

• Customer Service Representative: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CNT Assurance.