Customer Service Representative

School districts license our reading and math curriculum for grades K through 8. We started in 1985 and have grown to about 90 people. Looking for a Customer Service Representative who wants to stay somewhere for a while.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within the US. The team meets in Brockton once a quarter, travel covered. Day-to-day communication is in Slack and Google Meet.

Day to day:

• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system

Minimum qualifications:

• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Job Type: Full-time

Pay: $23.00 - $25.50 per hour

Expected hours: No less than 32 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time
• Paid training
• Disability insurance

Schedule:

• 8 hour shift
• No weekends
• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Claypost Learning, LLC.