Customer Service Representative

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Laptops are MacBook Pros, and you pick your own editor.

Chesapeake Cloud is hiring for its Returns team in Fort Worth. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud

You'll need

• 3-5 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Day shift
• No weekends

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chesapeake Cloud.