Customer Service Representative

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in India. We started in 1991 and have grown to about 9,000 people. Hail season means long days for field adjusters.

The position:

Caskridge Mutual is hiring for its Orders team in Houston. Full-time and part-time shifts available. The company is based in Ahmedabad, India. The team is distributed across several countries. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits.

Job duties:

• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Update customer records accurately.

What you need:

• 2-4 years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications:

• Knowledge of e-commerce order systems such as Shopify.
• Bilingual English and Spanish (pay differential)
• Experience handling escalations.
• Prior billing or insurance call center work.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation: $20.00 to $23.00 an hour

Compensation and benefits:

• Wellness allowance.
• Company laptop.
• Health insurance through our employer-of-record partner.
• Paid sick days.
• Paid parental leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskridge Mutual.