Customer Service Representative

The position:

Our team is growing and we are hiring a Customer Service Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US.

Your responsibilities:

• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines

What we're looking for:

• 3+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Also helpful:

• Knowledge of e-commerce order systems such as Shopify

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

Pay range: $20.50 - $24.00 an hour. Final offer will depend on experience.

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Paid holidays
• Three weeks of PTO to start
• Short- and long-term disability
• Weekly pay

A bit about us:

Video production includes documentaries, commercials and corporate training video. We produce podcasts, video series and branded content for brands and streaming platforms. Founded in 2003, we now have 190 employees.

Canyon Publishing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyon Publishing.