Customer Service Representative

Headquartered in Miami, the company runs operations centers in Florida and two other locations. Institutional clients include pension funds, endowments and insurance companies. The office closes early the day before major holidays.

The position

Canalreach is looking for a Customer Service Representative to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.

Expected salary range: $23.00 - $27.00 an hour, plus bonus eligibility.

Benefits

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid time off.

Canalreach provides equal employment opportunities to all employees and applicants.

Agencies: please do not contact us about this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalreach.