Customer Service Representative

Accessibility testing against WCAG 2.1 AA is part of every release. Production studios in New York City and abroad record and edit thousands of hours of video a year.

Overview

BD Courses is hiring a Customer Service Representative to work remotely from the US. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across the US.

Duties

• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have

• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.
• Experience handling escalations.
• Prior billing or insurance call center work.

Schedule: Four 10-hour shifts, rotating weekend day

Compensation: $28.50 to $31.00 an hour

Benefits

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid time off.
• Referral program.
• Overtime available.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are not working with agencies on this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BD Courses.