Customer Service Representative

Who we are

Clients are mostly mid-sized companies in Texas. Deadlines cluster at the end of the quarter when clients spend their budgets.

We are adding a Customer Service Representative to our Billing team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hybrid. You will need to be in Austin at least two days per week.

Essential duties and responsibilities

• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Meet targets for handle time, quality score and customer satisfaction

What you'll need

• 3+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

Pay: $19.50 - $24.50/hr

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays

We are unable to sponsor visas for this position.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Austin Courses.