Customer Service Representative

Second-generation ownership: the founder's daughter runs the agency now. This is a new position created as the team has grown over the last year.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

In this role you will:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.

Requirements:

• 3+ years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Employee assistance program
• Vision insurance
• Overtime pay
• Weekly pay

Schedule:

• Monday to Friday
• Day shift

Ability to Commute:

• Johnson City, TN (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Atlantic Benefits.