Customer Service Representative

Streaming, podcasts and newsletters reach millions of people each month.

Job summary:

Arborcast is looking for a Customer Service Representative to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in the US. We have no office requirement. We send you a laptop and the accessories you need on day one.

What you'll be doing:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.

Minimum qualifications:

• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

The salary range for this role is $46,000 - $56,000/year. This range reflects base salary only.

Why work with us:

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• $1,000 home office setup budget.
• Uniforms provided.
• Flexible spending account.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arborcast LLC.