Customer Service Representative

Most of our work is residential service and replacement, with some light commercial. Busy season for HVAC is July and January, so expect overtime. Adams Brothers Electric is looking for a Customer Service Representative to join a small, steady team.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This position is on site in Corpus Christi.

Day to day:

• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Complete required training and quality coaching sessions

Required qualifications:

• 2+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time

Job Type: Full-time

Pay: $19.00 - $23.00/hr

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• Day shift

Ability to Commute:

• Corpus Christi, TX (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Adams Brothers Electric LLC.