Customer Service Representative

Building automation and controls teams support hundreds of commercial clients. Our service division runs more than 300 technicians across New Mexico. Licensing and apprenticeship school are paid for.

The position:

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. This position is on site in Albuquerque.

Essential duties and responsibilities:

• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.

What you need:

• 2-4 years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Must pass a background check.

Nice to have:

• Zendesk, Five9 or Genesys experience.
• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call center work.

What we offer:

• Health savings account (HSA) with employer contribution.
• 401(k) with a 100% match up to 5%.
• Paid time off.

AAB Heating & Air provides equal employment opportunities to all employees and applicants.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AAB Heating & Air.