Customer Service Advisor

Commercial lines, personal lines and specialty programs are run as separate business units. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Overview:

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Ahmedabad, but nobody is required to come in. Please make sure you have dependable internet and backup power.

Responsibilities:

• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Complete required training and quality coaching sessions

Minimum qualifications:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications:

• Bilingual English and Spanish (pay differential)
• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Perks and benefits:

• Overtime pay

Please mention your notice period and expected salary.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenhill Mutual Pvt Ltd.