Customer Service Advisor

Most engagements run three to nine months, with a small team on site part of the week. Since 1957, the firm has done strategy and operations work for utilities and public agencies.

The position:

We are backfilling a position after an internal move. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within India.

Main duties:

Notice repeat problems and report them to your team lead. Meet targets for handle time, quality score and customer satisfaction. Process returns, exchanges, refunds and address changes. Update customer records accurately. Explain bills and payment options and take payments over the phone. Follow scripts and required disclosures on recorded lines.

About you:

2+ years of customer service, retail, hospitality or call centre experience. Able to sit at a workstation and wear a headset for a full shift. Reliable attendance. Schedule adherence is tracked. Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

Health insurance for you and your family. Provident fund. Paid leave. Internet reimbursement.

Please submit your CV in English.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchridge.