Customer Service Advisor

Who we are:

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Wickfield Labs builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors.

Position summary:

Looking for a Customer Service Advisor who wants to stay somewhere for a while. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the UK. We ship you a laptop and accessories before your first day.

In this role you will:

• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.

About you:

• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits:

Compensation: £22,000 to £28,000 per annum

• Pension scheme with 5% employer contribution.
• 28 days annual leave including bank holidays.
• Home working allowance.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wickfield Labs Ltd.