Customer Service Advisor

Job Title: Customer Service Advisor

Location: Remote (UK)

Salary: £16.00 - £18.00 an hour

Hours: Four 10-hour shifts, rotating weekend day

Contract: Permanent

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. Wickfield Labs builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors.

About the role

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. You can work from home anywhere in the UK. We have no office requirement.

Job duties

• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Transfer calls to the right department with a warm handoff
• Update customer records accurately
• Follow scripts and required disclosures on recorded lines

What we're looking for

• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• High school diploma or GED

What you get

• Workplace pension
• 33 days holiday including bank holidays
• Employee assistance programme
• Long service awards
• Overtime at time and a half

We may close the vacancy early if we receive a high number of applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wickfield Labs Ltd.