Customer Service Advisor

Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

Overview

We're looking for a Customer Service Advisor to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Central time. Most communication happens in Slack, with short video calls when needed.

In this role you will

• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines

Qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Compensation and benefits

Rate: $390 - $470 monthly

• Flexible hours
• Company laptop
• Paid in USD

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Torchway Benefits.