Customer Service Advisor

About Tinsmith Labs

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Laptops are MacBook Pros, and you pick your own editor.

What this job is

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within Bangladesh.

What you'll work on

• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone

Requirements

• 2-4 years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

What we offer

BDT 27,000 to BDT 36,000 per month

• Medical insurance
• Provident fund
• Paid leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tinsmith Labs.