Customer Service Advisor

We're looking for a Customer Service Advisor to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Pakistan. We have no office requirement.

What you'll do:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone

Skills and experience:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits:

PKR 58,000-PKR 68,000 a month

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Overtime pay

Who we are:

Our branches sell fasteners, tools and safety supplies to manufacturers and construction companies. Founded in 2014, we now have 60 employees.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sutlej Sales.