Customer Service Advisor

About the company:

240 employees work in product, content, sales and customer success. Since 1991, the platform has grown to more than 5,000 corporate customers.

Position summary:

Stonebridge Learning has an opening for a Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Mumbai, but nobody is required to come in. Please make sure you have dependable internet and backup power.

What you'll do:

• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system

What we're looking for:

• 2-4 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

• Health insurance for you and your family
• Provident fund
• Paid leave
• Accommodation provided
• Group term life insurance
• Gratuity
• Internet reimbursement

We review applications as they come in.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Learning.