Customer Service Advisor

Our managed service programs handle contingent labour for large employers across multiple sites. Regional vice presidents oversee clusters of branches in New York and neighboring markets. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Role overview:

Stone Creek Search Group is looking for a Customer Service Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. Core hours are 9:00 AM to 1:00 PM US Eastern. Reliable internet and a power backup are a must.

Your responsibilities:

• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Escalate complaints that need a supervisor or another department.

Qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.

Preferred:

• Zendesk, Five9 or Genesys experience.
• Prior billing or insurance call centre work.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Four 10-hour shifts, rotating weekend day

Pay: BDT 64,000 - BDT 78,000 pcm

Compensation and benefits:

• Company laptop.
• Public holidays observed per your country.
• 20 days paid time off.
• Monthly internet allowance.
• Home office setup budget.
• Co-working space stipend.
• Annual team retreat.

Please submit your CV in English.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stone Creek Search Group.