Customer Service Advisor

Job Title: Customer Service Advisor

Location: Remote (UK)

Salary: £23,000 to £28,000 pa

Hours: Monday to Friday, 11:00 AM to 7:30 PM

Contract: Full-time, permanent

Southern Bank & Trust is a community bank offering checking, savings, mortgages and small business loans.

Role overview:

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within the UK. Strong written English is important, since much of our work is async.

What you'll do:

• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Update customer records accurately.

Qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.

Perks and benefits:

• Pension scheme with 5% employer contribution.
• 28 days annual leave including bank holidays.
• Employee assistance programme.
• Workplace pension.
• Home working allowance.

Please send your CV. A cover letter is welcome but not required.

You must have the right to work in the UK.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southern Bank & Trust.