Customer Service Advisor

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. We run a marketplace with over 300,000 active sellers and fulfillment centres in four regions. Our office has a quiet floor and a loud floor.

Overview

This is a new position created as the team has grown over the last year. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in Pakistan.

What you'll do

• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Transfer calls to the right department with a warm handoff.
• Escalate complaints that need a supervisor or another department.

Required qualifications

• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.

Preferred qualifications

• Zendesk, Five9 or Genesys experience.
• Experience handling escalations.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

PKR 61,000-PKR 72,000 per month

Pay and benefits

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.
• Overtime pay.
• Life insurance.

We will only contact shortlisted applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shahi Commerce.