Customer Service Advisor

Who we are:

Everyone reviews everyone else's work before it goes to the client. Small enough to turn around a short course in a couple of weeks. Deadlines cluster at the end of the quarter when clients spend their budgets.

The role:

Saltmarsh Courses is looking for a Customer Service Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. We are headquartered in Gulfport and have been hiring remotely since 2020. This is a long-term contractor role, paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

What you'll work on:

• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.

Requirements:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• Clear speaking voice and good listening skills.

Preferred qualifications:

• Prior billing or insurance call centre work.

Why work with us:

• Company laptop.
• Monthly internet allowance.
• Annual rate review.
• Paid in USD.

We will only contact shortlisted applicants.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltmarsh Courses.