Customer Service Advisor

About the job

Headquartered in Karachi, the company has grown since 1986 by acquiring regional IT providers. Across Sindh, the company runs 14 branch offices and a central depot for hardware staging and imaging. Founded in 1986, we now have 3,300 employees.

Position summary

Rendle Tech Support is looking for a Customer Service Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Pakistan. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

Transfer calls to the right department with a warm handoff. Complete required training and quality coaching sessions. Meet targets for handle time, quality score and customer satisfaction. Notice repeat problems and report them to your team lead. Look up orders, accounts and shipping status in the CRM and order system.

Qualifications

2-4 years of customer service, retail, hospitality or call centre experience. Clear speaking voice and good listening skills. Typing speed of at least 35 WPM. Comfortable using multiple screens and systems at the same time.

Preferred

Zendesk, Five9 or Genesys experience. Chat support experience. Bilingual English and Spanish (pay differential).

PKR 69,000 - PKR 81,000 per month

What you get

Medical insurance. Provident fund. Paid leave. Life insurance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rendle Tech Support (Pvt.) Ltd..