Customer Service Advisor - Remote

About the company:

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Two developers, a designer and a support lead make up most of the company, so everyone touches the product.

Position summary:

Tidewright Labs is hiring a Customer Service Advisor - Remote to work remotely from Sri Lanka. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a full-time remote role. We use an employer of record in Sri Lanka, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. A quiet workspace and good internet are required.

What you'll be doing:

• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Update customer records accurately

What you'll need:

• 3-5 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits:

Rate: LKR 135,000 - LKR 155,000 pcm

• Monthly internet allowance
• Two weeks of paid leave at year end
• Stock options
• Paid sick days

Please mention your notice period and expected salary.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tidewright Labs.