Customer Service Advisor (Remote)

Employee benefits clients use us for group health, dental, vision and life plans. Our claims team handles property and auto claims from first notice of loss through settlement. We started in 1990 and have grown to about 80 people.

Overview

Our team is growing and we are hiring a Customer Service Advisor (Remote). Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Pakistan.

Key responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Escalate complaints that need a supervisor or another department

You'll need

• 3-5 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• High school diploma or GED

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits

• Medical insurance
• Provident fund
• Paid leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lindenrow Insurance Group.