Customer Service Advisor - Remote

Institutional clients include pension funds, endowments and insurance companies. FA Payments manages assets for more than 200,000 clients through 120 offices.

Looking for a Customer Service Advisor - Remote who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within India. The team meets in Jaipur once a quarter, travel covered.

Day to day:

• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Explain bills and payment options and take payments over the phone

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Must pass a background check
• High school diploma or GED

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits:

Rate: ₹4,50,000 - ₹5,00,000 pa

• Health insurance for you and your family
• Provident fund
• Paid leave
• Gratuity
• Accommodation provided

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FA Payments.