Customer Service Advisor (Remote)

Position summary:

This role opened up after a team member moved internally. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Fully remote. You can work from anywhere in Zambia. You get a company laptop and a headset before you start.

Day to day:

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead

What you'll need:

• 3+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us:

• Annual leave
• Medical cover
• 13th month salary
• Pension contribution

Company overview:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. We support about 60 local businesses, most within 30 minutes of the office. Company vehicles are provided for techs who drive to client sites.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bramwell Business Technology.