Customer Service Advisor

Prairieside is hiring for its Customer Care team in Chattogram. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We hire in Bangladesh through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 9:00 AM to 1:00 PM US Eastern. Please make sure you have a quiet place to work and a solid internet connection.

What you'll do

Look up orders, accounts and shipping status in the CRM and order system. Answer inbound calls, live chats and emails from a queue. Update customer records accurately. Process returns, exchanges, refunds and address changes. Notice repeat problems and report them to your team lead. Complete required training and quality coaching sessions. Explain bills and payment options and take payments over the phone. Follow scripts and required disclosures on recorded lines.

What you'll need

For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Basic computer skills (Windows, Outlook, web browsers). Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

Salary: BDT 54,000 - BDT 65,000 per month

24 days paid time off. Co-working space stipend. Annual salary review. Company laptop.

About Prairieside

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Founded in 1979, we now have 2,000 employees.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairieside Corp..