Customer Service Advisor

About the job

Customers order through counter sales, outside reps and our online portal. We are backfilling a position after an internal move. Prairie Distribution is hiring for its Member Services team in Nottingham. Full-time and part-time shifts available. The company is based in Mississauga, Canada. The team is distributed across several countries. Employment is through our payroll partner in the UK. Salary is paid monthly in pounds. Core hours are 9:00 AM to 1:00 PM US Eastern.

The job includes: follow scripts and required disclosures on recorded lines; transfer calls to the right department with a warm handoff; explain bills and payment options and take payments over the phone; process returns, exchanges, refunds and address changes.

About you:

3+ years of customer service, retail, hospitality or call centre experience
Typing speed of at least 35 WPM
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer annual salary review, 24 days paid time off, company laptop and flexible hours.

Unfortunately we cannot offer visa sponsorship for this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Distribution.