Customer Service Advisor

Most orders deliver next day from the nearest branch. The industrial division stocks bearings, belts and power transmission parts. Most branch managers started on the counter or in the warehouse.

The position

Nowak & Sons Supply is looking for a Customer Service Advisor to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Bossier City, the US. Our team works from several countries. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines

Requirements

• 2+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Nice to have

• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What we offer

Rate: ₹10,50,000 - ₹12,50,000 per annum

• Long-term engagement
• Paid time off
• Annual rate review
• Flexible hours

Please submit your CV in English.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak & Sons Supply, LLC.