Customer Service Advisor

We're looking for a Customer Service Advisor to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our headquarters is in Bossier City, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Key responsibilities:

Follow scripts and required disclosures on recorded lines. Document every interaction in Zendesk or Salesforce Service Cloud. Update customer records accurately. Meet targets for handle time, quality score and customer satisfaction. Escalate complaints that need a supervisor or another department.

You'll need:

2+ years of customer service, retail, hospitality or call centre experience. Must pass a background check. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills.

Also helpful:

Experience handling escalations.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

Salary range: ₹8,00,000 - ₹11,00,000 per annum

Annual rate review. Monthly internet allowance. Company laptop. Paid time off.

About Nowak & Sons Supply:

Most orders deliver next day from the nearest branch. The industrial division stocks bearings, belts and power transmission parts. Most branch managers started on the counter or in the warehouse.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak & Sons Supply, LLC.