Customer Service Advisor

Masarwa Courses is a 15-person team producing custom e-learning for corporate clients. Voiceover is recorded in a closet studio lined with foam.

The position

Masarwa Courses is looking for a Customer Service Advisor to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. We are headquartered in Herzliya and have been hiring remotely since 2020. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

In this role you will

• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.

Qualifications

• 2+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.

Pluses

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

Salary range: $960 - $1,150 per month

• Monthly payments via wire transfer or Wise.
• Paid time off.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Masarwa Courses.