Customer Service Advisor

Everyone here is salaried. Nobody is paid on product sales. Founded in 1966, we now have 28 employees.

We are backfilling a position after an internal move. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Mumbai, but nobody is required to come in. Reliable internet and a power backup are a must.

What you'll do

• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud

Minimum qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Also helpful

• Prior billing or insurance call centre work
• Bilingual English and Spanish (pay differential)
• Experience handling escalations

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Internet reimbursement

Include your expected salary and earliest start date with your application.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mallardgrid Lending Pvt Ltd.