Customer Service Advisor

A bit about us:

The company underwrites workers' compensation for small and mid-sized employers. Third-party administration is the other half of the business, processing self-funded health claims. Founded in 2010, we now have 80 employees. January renewals keep everyone busy for a few weeks.

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across India. Communication happens mostly in Slack and short video calls.

Essential duties and responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.

Who you are:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

Salary: ₹4.5-5.5 LPA

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Overtime pay.
• Gratuity.
• Accommodation provided.

Please submit your CV in English.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Malabar Insurance Group.