Customer Service Advisor

About us:

The company underwrites workers' compensation for small and mid-sized employers. Third-party administration is the other half of the business, processing self-funded health claims. Founded in 2010, we now have 80 employees. January renewals keep everyone busy for a few weeks.

We are adding a Customer Service Advisor to our Billing team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in India.

What you'll do:

• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications:

• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Four 10-hour shifts, rotating weekend day

Benefits:

Compensation: ₹4,00,000 - ₹5,00,000 per annum

• Overtime pay.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Malabar Insurance Group.