Customer Service Advisor

The company

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Job summary

Our team is growing and we are hiring a Customer Service Advisor. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Contract role, full-time hours, paid in USD at the end of each month. A stable internet connection and a backup power option are required.

Essential duties and responsibilities

• Complete required training and quality coaching sessions
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system

Required qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits

$430 - $530/month

• Paid time off
• Paid in USD

Please include your notice period and salary expectations.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ledgercraft.