Customer Service Advisor

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Lagos National Bank is a regional bank with over 200 branches and 210 employees across Lagos State. Banking holidays are paid days off.

The role:

This is a new position created as the team has grown over the last year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Lagos National Bank is hiring for its Customer Care team in Lagos. Full-time and part-time shifts available. Remote within Nigeria. The team meets in Lagos once a quarter, travel covered. You get a company laptop and a headset before you start.

Day to day:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.

You'll need:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.

Preferred qualifications:

• Chat support experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

Pay: ₦165,000 - ₦195,000 per month

• Medical cover.
• Pension contribution.
• Annual leave.
• Life cover.
• 13th month salary.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lagos National Bank.