Customer Service Advisor

Customers get a direct line to their broker, not a call centre. Our brokers know the carriers they use, many of them owner-operators. Still family owned, 79 years on. Commission is paid monthly on margin.

About the role

Konstantinou Logistics has an opening for a Customer Service Advisor. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This position is on site in Thessaloniki.

What you'll be doing

• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

• Private health insurance.
• Meal vouchers.
• Overtime paid.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konstantinou Logistics IKE.