Customer Service Advisor

Founded as a farmers' mutual in 1916, the company is now one of the larger mutual insurers in Ukraine. Still family owned, 110 years on.

About the role

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. You can work from home anywhere in Ukraine. We have no office requirement.

What you'll do

• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe

What you need

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked

Nice to have

• Knowledge of e-commerce order systems such as Shopify
• Bilingual English and Spanish (pay differential)
• Experience handling escalations
• Chat support experience

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get

• Private medical care
• Extra annual leave days
• Annual bonus
• Remote work allowance
• Cafeteria benefit system
• Life insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Konsaltynh Volyn FOP.