Customer Service Advisor

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the UK.

Role overview

Indigohurst is looking for a Customer Service Advisor to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This position is on site in London.

Key responsibilities

• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.

What you need

• 2+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.

Preferred qualifications

• Experience handling escalations.
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

• Healthcare cash plan.
• Company pension.
• 25 days holiday plus bank holidays.
• Uniform provided.
• Enhanced maternity and paternity pay.
• Cycle to work scheme.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indigohurst Ltd.