Customer Service Advisor

About the company

Everyone here is salaried. Nobody is paid on product sales. We know our clients well, often three generations of the same family. Quarter-end is busy, and everyone helps with client review prep.

Role overview

The Customer Service Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. We hire in Nepal through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

In this role you will

• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.

What we're looking for

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits

NPR 66,000 - NPR 79,000 pcm

• Public holidays observed per your country.
• Co-working space stipend.
• Paid parental leave.
• Performance bonus.
• Wellness allowance.
• 20 days paid time off.
• Company laptop.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Glenview Asset Management.