Customer Service Advisor

Service techs run calls from a stocked van, with dispatch through ServiceTitan. Low-voltage work includes structured cabling, access control and security cameras.

Overview:

Fontanería Gómez is looking for a Customer Service Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This position is on site in Seville.

Duties:

• Complete required training and quality coaching sessions.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.

Perks and benefits:

• Private health insurance.
• Flexible remuneration plan.
• Meal vouchers.
• Paid training.
• Training budget.
• Overtime paid.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fontanería Gómez S.L..