Customer Service Advisor

Institutional clients include pension funds, endowments and insurance companies. FA Payments manages assets for more than 200,000 clients through 120 offices.

Role overview

FA Payments is hiring for its Returns team in Jaipur. Full-time and part-time shifts available. You can work from home anywhere in India. We have no office requirement. A quiet workspace and good internet are required.

Day to day

• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Four 10-hour shifts, rotating weekend day

₹4-5 LPA

Pay and benefits

• Health insurance for you and your family
• Provident fund
• Paid leave
• Group term life insurance
• Overtime pay
• Accommodation provided
• Gratuity

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FA Payments.